Support
However you reach us, tell us the phone number on your account and, if it is about a trip, roughly when it happened. That is usually enough to find it.
Last updated 1 October 2026
Get in touch
- Email [email protected] — we reply within one working day.
- In the app: Profile, then Help. This reaches us with your trip details already attached.
Something unsafe happened
If you are in immediate danger, call the Nigeria Police on 112 first.
Then email [email protected]. Safety reports are looked at ahead of everything else. The app also has an emergency button during a trip, which alerts us and the contacts you have saved.
Common things
- Charged the wrong fare: email us with the trip date and time; we refund to your wallet where we got it wrong.
- A withdrawal has not arrived: bank transfers can take a few hours. If it has been longer than a day, email us with the date and amount.
- Insurance certificate will not download: your policy must be active. If the insurer has confirmed it and the app still says pending, email us the vehicle registration mark.
- Cannot sign in: use "forgot password" on the sign-in screen. If the phone number on your account has changed, email us.
Your account and data
To delete your account, see account deletion. For a copy of your data or any privacy question, email [email protected].
Who we are
MyKaab is operated by Triax Technology in Nigeria, in partnership with AUATON.